Managing Intercultural Teams

In these unprecedented times of rapid adjustment to hybrid working, many of us are managing teams who we may never meet in person and come from different linguistic and cultural backgrounds. Leading any team requires an understanding of team dynamics, clear communication, and effective leadership but this is especially true when it comes to managing virtual intercultural teams.

In this workshop we will uncover how culture and personality shape our worldview and complete an individual cultural profile to identify our communication and behavioural styles. We will explore the obstacles to successful intercultural team communication and discover key cultural dimensions related to values, attitudes, communication, working practices, leadership and decision making.

We will then identify how to use these tools and knowledge to select the appropriate communication approach in order to build trust, effectively run meetings, manage conflict, negotiate, give feedback and motivate intercultural team performance.

• Understanding your own cultural profile and worldview

• Identifying barriers in cross cultural communication

• Recognising different cultural dimensions related to verbal and non-verbal communication

• Leadership and working styles

• Using tools and techniques to adapt your communication style to manage and communicate with multicultural teams in person or virtually

• Practical exercises

• Action planning