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The Customer Experience Series -
Creating Positive Customer Relationships

Duration

2 hours + c.10 minute video

Who is this for?

This workshop is for anyone that is customer facing and would like to deepen their connection to their customers, gain more job satisfaction and evolve their customer service offering onto the next level.

Course content

During this workshop we will explore how to maximise the benefits you see from your customer support efforts and learn how to have impactful, meaningful, and connected conversations with all your customers.


  • Defining positive customer relationships

  • How to build and maintain rapport with all types of customers

  • Assessing a typical customer conversation and identifying peak moments

  • Tips on how to creative meaningful and positive customer conversations

  • Action planning

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