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The Customer Experience Series -
Staying Resourceful and Resilient with Customers

Duration

2 hours

Who is this for?

Anyone who attends will have access to shared experience and their own insights to enhance their ability to embrace and enjoy this time of their life and career.

Course content

This workshop explores the areas where you already feel resilient and any circumstances that seem to undermine your resilience. We will look at patterns, behaviours and the mind-set that will help you bounce back and stay resourceful in all your customer conversations. You will learn practical ways that will help you access your resilience and will enable you to maintain a positive, calm and resourceful demeanour in any interaction with customers.


  • Understanding how your resilience links to delivering high standards of customer care

  • Creating a powerful and positive mindset which enables you to be more resilient

  • What are your principles which shape your experience of the world and your challenges

  • An approach to creating new, empowering habits

  • Reflection and discussion on mindsets

  • "Full stopping"

  • The habits of extremely resilient people

  • Action planning

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