+44 1725 511462
Who is this for?
Anyone who has conversations with customers, internal or external and wants to put the “va va voom” back in their conversations would benefit from attending this workshop.
Course content
A positively memorable customer experience requires striking a balance between getting the “task” done efficiently and demonstrating the positive ‘spirit’ we do the task from. It is very easy in professional conversations to become habitually focused on completing the task and if we are not careful, we can become transactional and inadvertently make the customer experience feel bland and dull.
In this workshop we will focus on creating more personal, engaging conversations that exude warmth. When we describe something either verbally or in written form, the language we use is vital in creating an experience for our listeners or readers. A warm tone of voice and a conscious choice of tantalizing adjectives can evoke emotion in our listeners and have them feel excited, safe and happy about our products and services.
Spirit & task
Introduction to "thinging" and a practical exercise to eliminate "thinging" from conversations
Introduction to "flavouring"
Practical exercises to support you in humanising your conversations
Action planning