+44 1725 511462
Customer Awareness Programme
Duration:
1 day
Number of participants:
10
Cybele team:
1 trainer for the day
Equipment needed:
Training room large enough to house 10 people comfortably with space for smaller group work and room to move around. Also 2 x flipcharts & paper; projector and screen please.
Programme materials:
Will be supplied by Cybèle including joining instructions for distribution in advance of the programme.
Who's this course for?
People who are looking to increase their knowledge and skills of customer service.
Overview
This one day programme aims to equip delegates with the knowledge and skills needed to effectively control communications, create the right impact and deliver clear and concise service support to their clients
Delegates will also learn how to communicate effectively to help control the situation and achieve a positive outcome in a professional manner. Highly interactive ‘Real play’ and coaching sessions throughout the course help embed the messages.
Objectives
• Understand better the drivers behind different behaviours
• Appreciate the benefits of team working
• Be more aware of the “state” you are working in
• Deliver effective feedback
• Identify the links between internal customer service and profits
• Establish a team culture to build on previous success