+44 1725 511462
Dealing with Difficult People & Situations
Duration:
1 day
Number of participants:
12
Cybele team:
1 trainer for the day
Equipment needed:
Training room large enough to house 10 people comfortably, with space for smaller group work and room to move around. Also a flipchart & paper; projector and screen please.
Programme materials:
Will be supplied by Cybèle including joining instructions for distribution in advance of the programme.
Who's this course for?
Newly appointed Team Leaders or Managers, Middle Managers & Heads of Departments - in fact, anyone who needs to create a more harmonious working environment.
Overview
Do you often find yourself in conflict with the same people at work? Are you ever talked over during meetings? Do you avoid challenging conversations? Do you make a point of staying clear of certain work related situations? This programme is designed to offer practical support, tips & techniques that will help participants to adopt a more assertive and constructive approach to those challenging circumstances.
Participants will also learn cutting edge techniques and learn step-by-step procedures for working with and leading those ‘difficult’ staff members with performance, behaviour, or attitude issues and to manage successfully challenging and difficult line managers, by encouraging productive conflict and eliminating destructive conflict.
Delegates will be introduced to a number of techniques and approaches for operating effectively within their role. They will be introduced to techniques that suit them as individuals and will have practiced such techniques with a view to applying them immediately upon return to the workplace.
Objectives
• Describe how organisational conflict can have both positive and negative outcomes
• Explain the most common causes of conflict which organisations face
• Identify the common reasons why people resist and react to difficult situations
• Develop and Promote a positive and respectful culture within their organisation
• Develop strategies and solutions for dealing with the consequences of excessive personal challenge at work
• Produce a ‘competency based action plan’ highlighting the key area’s for future success, with time lines and a criteria for measurement.