+44 1725 511462
Feedback – The Gift of Feedback
Duration:
1 day
Number of participants:
12
Cybele team:
1 trainer for the day
Equipment needed:
Training room large enough to house 12 people comfortably with space for smaller group work and room to move around. Also 2 x flipcharts & paper; projector and screen please.
Programme materials:
Will be supplied by Cybèle including joining instructions for distribution in advance of the programme.
Who's this course for?
Anyone whose role requires them to deliver feedback on performance, skills, behaviour and / or attitude. Or anyone who is looking to move in to a role that will involve feedback conversations
Overview
One area consistently gives both managers and employees difficulty – the need to give and accept effective feedback.
The problem is that giving effective feedback is one of the most crucial elements you can to do help employees improve performance. It establishes a connection between what employees are doing and how actions are perceived by others. Surprisingly for some…..
….feedback is not about dishing out criticism!
Unfortunately, this often proves to be the case when managers find themselves under pressure. It is at these times that emotions can get in the way of effective management.
Feedback is a crucial business skill. Without feedback, individuals and teams may remain unaware of the value they add to an organisation, what they do well (so that they can do more of it) and what they need to change in order to perform to a higher level within their roles.
When delivered with competence and confidence, even the most difficult of feedback conversations can have a hugely positive impact on motivation and performance. This course will enable participants to develop the competence and confidence that will enable them to deliver great feedback, no matter what the situation!
Objectives
• Understand why feedback is a crucial business skill. Be clear about the essential components of high impact feedback
• Explore and overcome the potential barriers to delivering feedback well
• Use a straightforward but high impact approach for delivering both positive and developmental feedback
• Understand potential reactions to feedback – what might cause them and how to handle them
• Practice delivering positive and developmental feedback in a number of different contexts
• Practice handling different reactions to feedback