Dealing with Difficult People & Situations: Stay Calm, Stay Professional
We’ve all encountered challenging behaviours or tense situations at work. Whether it’s an unreasonable request or a conflict between team members, knowing how to navigate these moments professionally is a crucial skill.
Strategies for Dealing with Difficult People
Stay Calm: Emotions can escalate tensions. Take a deep breath and maintain your composure.
Listen First: Understanding their perspective helps you address the root cause of their behaviour.
Set Boundaries: Be clear about what’s acceptable while remaining respectful.
Focus on Solutions: Shift the conversation towards finding a resolution.
Know When to Escalate: If the situation persists, seek support from a manager or HR.
Managing Difficult Situations
Prepare Ahead: Anticipate potential challenges and plan your approach.
Use Empathy: Recognise the emotions at play and show understanding.
Communicate Clearly: Avoid ambiguity and ensure everyone knows the next steps.
Our Dealing with Difficult People & Situations workshop offers practical tools to help you handle challenging moments with confidence and professionalism.
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